1. Service Bookings & Upfront Fees
All scheduled work requires approval of a formal proposal and payment of our baseline Service / Mobilization Fee ($99.00 local; tiered for extended zones) to lock in dispatch and equipment staging. For projects exceeding $500.00, a 20% non-refundable scheduling deposit is required upon approval.
2. Cancellation & Rescheduling
Because bookings reserve dedicated crew hours and equipment staging, scheduling deposits and mobilization fees are strictly non-refundable upon client cancellation. Wolfpack Exterior Services reserves the right to adjust schedules due to severe weather, safety concerns, or unforeseen site conditions.
3. Payments & Billing Standard
Remaining balances are due immediately upon job completion and must be settled electronically via credit/debit card through our official Jobber client portal. Paper checks are strictly prohibited. Accounts unpaid past terms are subject to standard late interest and administrative collection fees.
4. Site Access & Hidden Hazards
Clients must provide unobstructed access to the target property areas (including gates, spigots, and HOA clearances). Wolfpack is not liable for unseen subsurface obstacles (e.g., deep root systems, buried concrete/metal) or pre-existing property damage documented prior to service. Verbal additions requested on-site constitute scope changes and will be billed accordingly.
5. SMS & Digital Communications
By using our dedicated business number, you agree to receive automated and operational SMS updates related to your service. Message and data rates may apply. Frequency varies per project. Reply STOP to cancel or HELP for assistance.